Vendor Database by Category
Major vendors across all hotel technology categories. This is a starter reference — fill in with Kathy's actual vendor contacts, ratings, and notes during the transition.
🖥️
Property Management System (PMS)
Oracle Opera Cloud
Industry standard for full-service/luxury. Cloud migration underway. Dominant with Marriott. Complex but powerful.
Mews
Cloud-native PMS. Growing fast with independent/lifestyle hotels. Modern API-first architecture.
Cloudbeds
Popular with independents. All-in-one (PMS + channel manager + revenue). Good for smaller properties.
Amadeus (formerly HotSOS)
Strong in operations. Service optimization platform. Big with luxury/full-service.
📶
WiFi / HSIA (High-Speed Internet Access)
Ruckus (CommScope)
Hotel WiFi workhorse. Robust APs. Strong brand approval across Marriott, Hilton, IHG.
Cisco Meraki
Cloud-managed. Easy dashboard. Higher cost but excellent visibility/management.
Aruba (HPE)
Enterprise-grade. AI-powered optimization. Strong in large/convention properties.
Nomadix
Gateway specialist. Manages guest internet authentication/bandwidth. Often paired with any AP vendor.
📺
IPTV / Guest Entertainment
SONIFI (STAYCAST)
Chromecast-based casting. Dominant in US hotel market. Brand-approved widely.
Enseo
In-room entertainment platform. Apple TV for hospitality. Growing market share.
Samsung LYNK Cloud
Integrated into Samsung hospitality TVs. Cloud-managed. Reduces set-top box cost.
LG Pro:Centric
LG's hospitality TV platform. Direct content delivery. No external box needed.
📞
VoIP / Phone Systems
Mitel
Major hotel PBX provider. Strong hospitality features. Ray Baum's Act compliant.
Avaya
Enterprise communications. Legacy installed base in larger hotels. Moving to cloud.
NEC
SL2100 popular for smaller hotels. Reliable, cost-effective. Good SIP support.
Poly (HP)
Endpoints, conference room devices. Often paired with cloud UCaaS platforms.
🔐
Door Locks / Access Control
ASSA ABLOY (VingCard)
Global market leader. Mobile key pioneer. Brand-approved everywhere. Premium pricing.
Dormakaba (SAFLOK)
#2 in hospitality. Strong legacy base. Mobile key capability. Competitive pricing.
SALTO
Growing in hospitality. BLE-native. Modern design aesthetic popular with lifestyle brands.
🔌
Low Voltage / Structured Cabling
CommScope
Infrastructure leader. Cat 6A, fiber, GPON solutions. Comprehensive hotel cabling systems.
Panduit
High-quality cabling infrastructure. Strong in data center and MDF/IDF buildouts.
Belden
Industrial-grade cabling. Good for challenging environments. Fire-rated options.
📹
Security / Surveillance
Verkada
Cloud-managed cameras. AI analytics. Easy deployment. Growing fast in hospitality.
Avigilon (Motorola)
AI-powered video analytics. On-premise + cloud. Strong in larger properties.
Genetec
Unified security platform (video + access + ALPR). Enterprise-grade. Convention/resort focus.
🖥️
Digital Signage
Four Winds Interactive (FWI)
Hospitality digital signage leader. Lobby boards, meeting room signs, wayfinding.
BrightSign
Media player hardware. Paired with various CMS platforms. Cost-effective.
Samsung MagicINFO
Integrated with Samsung commercial displays. Cloud-managed content. Good for chains.
🌡️
Building Management / Energy
Honeywell INNCOM
Hotel energy management leader. Guest room controls, occupancy-based HVAC. 20-35% energy savings.
Schneider Electric
BMS and energy management. Strong in large/luxury. IoT integration.
Verdant
Wireless energy management. Easy retrofit. Good for renovations. Quick ROI.
🎙️
Audio/Visual (Meeting Rooms)
Crestron
Industry standard for room control/automation. Meeting rooms, ballrooms, boardrooms.
Extron
Signal distribution, switching. Reliable. Widely spec'd in hospitality A/V.
Shure
Microphones, conferencing audio. MXA ceiling arrays popular for meeting rooms.
QSC
Audio DSPs and speakers. Q-SYS platform for networked AV. Strong in ballrooms.
📋 Vendor Record Template (Fields to Track)
| Field | Description |
|---|---|
| Company Name | Vendor company name |
| Category | PMS, WiFi, Cabling, Locks, etc. |
| Primary Contact | Name, title, phone, email, preferred method |
| Secondary Contact | Backup contact details |
| Products/Services | What they sell, brands they carry |
| Geographic Coverage | National, regional, specific states |
| Hotel Segments | Select-service, full-service, luxury, resort |
| Rating (1-5) | Kathy's quality rating |
| On-Time Delivery | Always / Usually / Hit-or-miss / Avoid |
| Post-Install Support | Great / Adequate / Disappears |
| Pricing Model | Per room, per unit, project-based, T&M |
| Typical Price Range | What they usually charge |
| Negotiation Notes | Volume breaks, end-of-quarter deals, who to ask |
| Years Working Together | Relationship longevity |
| Notable Projects | Projects completed together |
| Red Flags | Warnings for Michelle |
| Alternatives | Who to use instead if needed |
| Last Updated | When this record was last verified |
🤖 AI Integration
Once vendor records are entered, AI agents can: instant lookup ("Who's our best cabling contractor in Florida?"), flag stale records (>12 months), compare pricing across vendors, and track interaction history. The transition playbook vendor sessions (Week 1) are designed to populate this database from Kathy's knowledge.